com.flowable.engage.engine.impl.desk.cmd

Class SwitchToDeskTeamCmd

java.lang.Object

com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd<T>

com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd<Void>

com.flowable.engage.engine.impl.desk.cmd.SwitchToDeskTeamCmd

All Implemented Interfaces:

org.flowable.common.engine.impl.interceptor.Command<Void>

public class SwitchToDeskTeamCmd
extends AbstractTicketCmd<Void>

Removes the current assignee of a ticket conversation and assigns it back to the desk team.

Author:

Micha Kiener

Field Summary

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd

deskConversationId, digitalAssistantUserId, isNewTicket, ticketConversationId

Fields inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

SPLITTING_CHARS

Constructor Summary

Constructors

Constructor and Description
SwitchToDeskTeamCmd(String deskConversationId, String ticketConversationId, String chatBotUserId, boolean isNewTicket)

Method Summary

Modifier and Type	Method and Description
Void	execute(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractTicketCmd

createAndInitializeTicketPayload, getDeskConversation, getDeskConversationId, getDigitalAssistantUserId, getTicketConversation, getTicketConversationId, getUserDisplayName, isNewTicket, removeStickyMessages

Methods inherited from class com.flowable.engage.engine.impl.desk.cmd.AbstractDeskCmd

extractWordsWithMaxSize, getConversationParticipants, getConversationService, getDeskService, getIdentityService, getMessageService, isSplittingChar

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

SwitchToDeskTeamCmd

public SwitchToDeskTeamCmd(String deskConversationId,
                           String ticketConversationId,
                           String chatBotUserId,
                           boolean isNewTicket)

Method Detail

execute

public Void execute(org.flowable.common.engine.impl.interceptor.CommandContext commandContext)