Class | Description |
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AbstractDeskCmd<T> |
An abstract base class for desk and ticket related commands.
|
AbstractTicketCmd<T> |
An abstract base class for ticket based commands.
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HandleUnassignedTicketMessageCmd |
Handle new inbound message within an unassigned ticket.
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InitializeTicketConversationCmd |
Initializes a newly created ticket conversation as a child of a desk conversation.
|
StartTicketConversationCmd |
Starts a new ticket conversation as part of a desk conversation.
|
SwitchToDeskTeamCmd |
Removes the current assignee of a ticket conversation and assigns it back to the desk team.
|
SwitchToDeskTeamMemberCmd |
Switches the assignee of a ticket converrsation to a member of the desk team.
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